FAQs

Q?

What about insurance claims (motor vehicle accidents or workers compensation)?

A.

For motor vehicle accidents, ring your insurer for permission to commence immediate treatment. We will bill them directly once you have a claim number.  Please bring your claim number and case manager details with you.

For work-related injuries you will need a doctor’s referral, then we can forward the fees directly to your company’s workers compensation insurer.  You will need a Workcover Medical Certificate. When Workcover receives all your documentation (from work and your physician), they can begin the process of starting a claim if it is approved. In order for us to bill Workcover directly we need a claim number, and case manager details to verify the claim.

Q?

What about Medicare?

A.

Medicare will only cover Physiotherapy services under certain circumstances. We are able to provide treatment for patients with Medicare. However, you will require a referral to indicate that it is Medicare approved.  When you go to your doctor, he will issue an Enhanced Primary Care Plan (EPC).  This will allow a maximum of 5 physiotherapy treatments within a one year calendar period.

Payment is required at the time of the physiotherapy consultation, and the receipt that the patient receives from our practice is then taken to a Medicare office, and a part re-imbursement will be received.

Q?

How do I pay?

A.

We accept Visa, Mastercard, AMEX, debit cards, and cash. If you have private medical insurance, bring your card and we can do the claim on the spot and you will only be responsible to pay the gap. The amount covered by your health fund will be determined by your health fund provider.

Q?

Do I need a referral?

A.

No. Usually, you don’t need a referral except in the case of insurance claims or for Medicate/Enhanced Primary Care (see links).

Physiotherapists are primary health practitioners so private patients do not need a doctor’s referral.  This also means that a physiotherapist can issue a sick leave certificate.

However, many people first see the inside of a physiotherapy clinic as a result of a doctor’s referral or from a hospital following an accident or injury.  Your doctor will often work with a physiotherapist to ensure the best possible outcome for your condition, and to support your treatment following release from hospital.

If you are planning on claiming your injury through an insurance company, then it is advisable to see your GP to get a referral to makes claim management easier and reduces claim dispute issues from insurers. If you already have a claim number please bring this and details of your insurer to your initial appointment.

Even if your doctor has given you a referral to see another physiotherapist, you are totally entitled to choose your another – simply bring the referral in with you to your first session and we will let the referring doctor know that you have commenced treatment with us.

Q?

Do you usually run on time?

A.

Yes, we pride ourselves that we will be on time for your appointment.  We do not
over-book our appointment schedule and ensure we have adequate time with each patient.

Q?

What is the difference between a physio & chiro?

A.

Physiotherapists and Chiropractors can treat in similar ways now due to movement toward evidence-based practice. Many Physiotherapists can provide manipulations, which were traditionally considered a Chiropractic technique. Subsequently many Chiropractors can prescribe exercise therapy, something thought of as a Physiotherapy treatment.

It is recommended that when choosing a physiotherapist, sports physiotherapist, or a chiropractor, you look for someone who takes the time to do a thorough assessment,
explains the reasons behind the treatments, and gives you some exercise or stretching to do at home.
If a practitioner tells you to come in 3 times a week for 5 weeks without explanation, or doesn’t give you any tools to self-manage the condition, perhaps they are not the best practitioner for you to see.

Q?

Physio vs Massage? Do Physio’s do massage?

A.

  • Physiotherapists are trained to provide soft tissue release as well as joint mobilisation and exercise therapy. If you have a soft tissue injury, typically the joints surrounding will be stiff as well and we will treat both. A Physiotherapist will not likely spend the treatment session doing only massage, however we will provide some remedial massage treatment if it is appropriate for your specific injury.
  • A Physiotherapist will treat the cause of the pain, not just the source of the pain. If your problem is persistent and responds well to massage in the short term, but keeps recurring, you may need a Physiotherapy assessment to determine what imbalances are contributing to your problem.
  • Physiotherapy and Massage Therapy are often great in conjunction with each other. Choosing a Massage Therapist who is registered and meets certain Australian educational qualifications is highly recommended. All Physiotherapists are required to complete a Bachelor’s degree or Master’s degree in Physiotherapy and pass competency exams to practice. All three of the therapists in our clinic are Master’s trained Physiotherapists.

Q?

What to expect from my first appointment

A.

After discussing the best and most effective treatment with you, your physiotherapist may use a combination of cutting edge physiotherapy techniques including: manual/myofascial therapy, dry needling, stretching and mobilization, ultrasound, orthotics, hydrotherapy and exercise rehabilitation such as Clinical Pilates for rapid progress.

In working with you for the best results, you will probably have some exercises to do at home, and advice about other management techniques.  If you need back exercisesshoulder exercises or exercises for neck pain, we will provide you with a take-away chart so that you don’t forget what they are.

Q?

How long will it take for me to return to work or sport?

A.

“Quick fixes” might sound good, but over time they frequently prove to be inconvenient, costly and ineffective. At CBD Physiotherapy, the rapid management of your pain and symptoms is only the first step in achieving long-lasting results. Your treatment plan will include advice about the best long term treatment and management routine

Q?

What should I wear?

A.

We will provide you t-shirts and shorts so that you are comfortable and the physiotherapist is able to work with you effectively.

Q?

How long does each session take?

A.

If you are having a physiotherapy session without acupuncture we will provide up to 30 minutes face to face, usually followed by 10-15 minutes of exercises, stretches or heat/ice as appropriate.  If you are having acupuncture as part of your treatment the session will take less time and will usually last about 30 minutes in total.

Q?

What do I do if I’m unable to attend my appointment?

A.

Please call us as soon as you know that you cannot make the appointment.  We will send you a reminder by text 24 hrs prior to the appointment.